Privacy Policy

The online payment function performed directly on the payment gateway (Onepay) is protected by Onepay
Refer to more information here https://www.onepay.vn/home/vi/onepay/chinh-sach-an-toan-va-bao-mat.html

Data exchanged results back and forth between the company website and Onepay are encrypted separately

The personal information of customers is committed to H.I.S. SONG HAN VIETNAM TOURIST CO., LTD (H.I.S. Vietnam), is confidential and not provided to third parties. Except as required by law.

Risks of online payment will be considered on a case-by-case basis to have remedial remedies for customers.

For transactions that are intentionally changing the content of information that is misleading or affecting customers and companies, the transaction will be suspended for verification.

For customers, when detecting fraudulent acts or fraudulent transactions, contact the company immediately to verify and stop transactions (contact the registered address of H.I.S Vietnam).

H.I.S. Vietnam collects customer information for service delivery purposes, improving service quality.

H.I.S. Vietnam is committed to not trading customer information.

Customers have the right to suspend / cancel the transaction after execution. Must abide by the conditions of accompanying cancellation.

The customer registration information such as Travel Information, customers can stop this service at any time

Complaints and inquiries from customers will be received and resolved through the official contact address of H.I.S. Vietnam

In order to record and reconcile information of service deployment

Customer care

Internal circulation only for company sales

Customers can edit their information on administration interface after logging as well as review the history of transactions performed on the system.

If at the time the customer conducts the booking but the customer still does not have an account, the system will automatically create an account based on the email and the customer information entered, then send the password via email for easy access later. .

H.I.S. Vietnam collects customer information for the purpose of providing services, improving service quality.

H.I.S. Vietnam is committed to not trading customer information.